UK Gym Pits continually source the best products and prices available through our suppliers. We make sure the products are fit for purpose and are able to withstand the day to day use they will endure. If you are not happy in any way with the products we supply please do not hesitate to contact us via email or telephone and we do our best to rectify the problem.
All products are guaranteed against manufacturing defects for 12 months from date of invoice. If a problem occurs you need to first make a claim by email or telephone. After discussion we will either arrange to collect or ask for images or view the mats on site at the customer’s premises. Following inspection, we will make the customer aware of our findings and if the product proves to have a manufacturing defect we will replace free of charge. This guarantee does not include any consequential costs which may arise out of a manufacturing fault.
We reserve the right to refuse the 7 day no quibble guarantees for any products that have been installed/assembled on site or have been supplied as a custom product. A custom product can be defined as an item that is different in size, design, colour or logo to the standard product or has been specifically made to a customer’s requirements.
Manufacturer Guarantees –
- Some of the products we provide come with a manufacturer's guarantee. For details of the applicable Terms & Conditions, please refer to the manufacturer's guarantee provided with the products.
- If you are a consumer; a manufacturer's guarantee is in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.