Orders, Payments & Delivery

BREXIT - As you will be aware, things have changed regarding the deliveries to off-shore destinations notable Northern Ireland. We would request that customers located in Northern Ireland, the Scottish Highlands and Islands as well as the Channel Islands, Isle of Man and the Isles of Scilly contact us prior to ordering so we can supply them with a precise delivery cost, an idea of delivery timescales and notify them if we require any further information needed to fulfil the delivery.

RED SEA SHIPPING DISRUPTION - Unfortunately, the Red Sea shipping crisis is still growing and looks likely to remain with us for some time. Almost half of all vessels have been rerouted around the Cape of Good Hope in January and February which has a knock-on effect with costs and major delays. Therefore, it is advisable to contact us prior to ordering so we can advise on whether we have the item(s) in stock or the extended delivery (2-3 weeks) timescales on the Gaofei range equipment. 

UK Gym Pits are committed to providing you with a delivery service which is within the time specified and ensuring the goods you order reach you without any defects or damage through transit. We use reputable delivery companies and strive to the best costs and services available.

We and our suppliers carry stock on a large amount of our products but, due to the amount of product variations we offer (sizes, colours etc.) some products may be manufactured to order. Stocked items are normally despatched/delivered within 2-3 days from order. Manufacturing and delivery of non-stocked items is approximately 1-2 weeks from order (unless stated otherwise within the products description) so, it is advisable to contact us prior to ordering to check whether we have the items you require in stock. Information on whether the item is a stocked or manufactured item and an idea on lead times is detailed within the products description. We combine delivery costs, you will charged for the item with the highest delivery cost and an additional cost of £4.99 for each item thereafter. If you have a large order, we will be happy to advise you on an alternative shipping method and a cost combining those products. If you have any questions regarding your order, information on payments and delivery of stocked or non-stocked items please do not hesitate to contact us (email - info@ukgympits.co.uk or telephone - 01780 784138).

  1. Orders –
    1. Please ensure all the information is correct at the time of ordering. We will not be held responsible for any non-delivered items due to the incorrect information and/or address details being supplied.
    2. You will receive an order confirmation email once an order has been placed.
    3. You will receive a further despatch confirmation email when the item is about to be despatched. The despatch confirmation email will advise you when the goods will be delivered to you.
      1. If the specified delivery time and/or date is not convenient please let us know via email or telephone and we will try to reschedule a suitable time for you.
    4. We carry stock on a large amount of items but, due to the amount of product variations we offer (sizes, colours etc.) some products may be manufactured to order - please contact us prior to ordering and we can inform you as to whether the item is in stock or not. Items confirmed as in stock can be despatched the next day and should arrive within 2-3 working days.
    5. Orders to offshore (i.e. Isle of Man, Isle of Wight, Channel Islands, Shetland Islands, Orkney Islands) and Highland destinations may incur additional delivery charges. You will be notified of the cost and expected to pay the additional charge.
    6. The delivery charge is combined and is based on the item with the highest delivery cost and a flat-rate cost of £4.99 for each item thereafter.
    7. All Gaofei products are manufactured to order. Please allow 6-8 weeks for these items to be manufactured, shipped to the UK and delivered to site.
  2. Payments –
    1. Payment can be made by MasterCard, Visa, Maestro, Switch, Solo, PayPal, Worldpay, Stripe, Apple Pay, Google Pay and via Bank Transfer or by Cheque.
    2. Dispatch of goods or services will only be carried out once full and cleared payment has been received for the same.
    3. All prices quoted within this website are inclusive.
    4. Payment of the goods which includes the delivery charge must be paid for in full when an order is placed.
  3. Deliveries –
    1. We endeavour to deliver goods within 14 working days or sooner (depending on whether the item is a stocked or requires manufacturing) of receipt of order and cleared funds. Goods supplied outside the mainland UK will normally be delivered within 21 working days or sooner of receipt of order and cleared funds. This however may be subject to longer delivery dates during busy periods.
    2. Deliveries will be delivered during normal working hours (0800-1700) and normal working days (Monday - Friday). Weekend deliveries can be arranged but, these may incur additional delivery costs – please either specify a weekend delivery when ordering or contact us via email or telephone.
    3. Please ensure someone is available to sign for the goods. If no one is available, the goods will be returned to either a delivery depot or UK Gym Pits. We will not be held responsible where the person signing for the goods is not the person who has placed the order and/or paid for the goods.
      1. If goods are returned due to no one available to accept the goods, there will be an additional charge of £15 for the return transport costs and subsequently a further charge will be required if the item requires sending a second time.
    4. Please check the quality of the goods before signing for them. If you sign for them as being in good condition and open the package to find they have been damaged we cannot accept your claim.
      1. Damaged goods must be notified to us within 2 days of receipt of delivery via email or telephone.
      2. We will not be responsible for any non-delivered items after this time or failure to advise us accordingly.
      3. Any items not received must be advised within 14 days of the despatch confirmation email in order that this can be investigated.
    5. Non-mainland and oversees customers will be advised by email of the likely delivery date and of the delivery service being used.
    6. Bulk or large deliveries are undertaken by our own in-house transport, you will be notified at least one working day ahead of the expected delivery time.